MEMBERSHIP WAITLISTING
Now when setting up memberships in CourtReserve, you can enable WAITLISTING!  This feature gives multiple benefits including:

• Max Capacities
• Tracking Capacity
• Controlling Membership Offers
• Online Waiting List Signups

Please check out this short demo of this exciting new feature:

SHOW CUSTOM EVENT FIELDS TO REGISTRANTS
(Idea by: Bill @ Echo Lake CC)
Now when setting up a custom event registrant field, you can now "display" these when viewing event registrants.  Great for a "Partner Name" field.

GL CODE FOR GUEST FEES
(Idea by: Deborah @ YMCA Arlington)
Now when setting up a Guest Fee(s) on a Reservation Type, you can assign it to a specific Revenue Category to report on your guest fee revenue separately. 

LOGO SPECIFIC FOR EMAILS
(Idea by: Nicola @ OnCourt Tennis)
Now when setting up your email settings you can add a 2nd logo if desired.

EVENT ID ADDED ON RESCHEDULE PLAYER
(Idea by: Debra @ USTA NTC)
Now when rescheduling players, you can search for the new event by EVENT ID.

MEMBER ID ADDED TO TRANSACTION LISTING EXPORT
(Idea by: Robert @ The Lake Club)
Now when exporting the Transaction List, MEMBER ID will be included in the export.

Check out a quick demo of these new features:

TAXES ON EVENTS
Now when setting up Events/Programming/Clinics, you can now a tax rate.  

RESERVATIONS SIDE BAR IMPROVED
We have enhanced the RESERVATIONS area under the left navigation to include a new LESSONS option and a WHO'S HERE TODAY report. With the new Lessons tab, you can also see the instructor(s) assigned to teach the lesson. With the new Who's Here Today report, you can quickly see at a glance who should be arriving to your facility.  We also added functionality such as Payments, Waiver notices, and the ability to Check-In. This should streamline front desk activity for our bigger organizations.

DATE OF BIRTH ENTRY
The date of birth field has been improved to now be a text box and tab through. This will be helpful when players are editing or using the Sign Up Form. This change is has also been made on the admin side as well.

EVENTS - ABILITY TO RENAME
You now have the ability to edit EVENT to a term that aligns more with your facility. This global change will affect all of the terms where EVENT is now used on the admin and player sides.

NAVIGATION SORT IMPROVEMENTS ON MEMBER PORTAL
You now have full control over the order of your tabs in the member portal including moving the Book a Court and/or Events tab(s).

Check out this quick video highlighting this week's new release!

AUDIT LOG - SYSTEM USERS
Submitted by Gorin Tennis
Now any SYSTEM USER changes will be logged to the audit log for you to review.  This includes the following:

• Adding Users
• Editing Users/Permissions
• Deleting Users
• Deactivating Users
• Resetting of Passwords

BULK TEXTING
The ability to send out mass text alerts is now available.  We have also added a SUPPRESSION LIST feature which is a list of text alerts that do not reach their destination for a reason. Any subsequent requests to this number will be suppressed. 

FAMILY UPDATES
We added the ability to edit the family and family role of a member right from the member's details page.  We also added an "edit" pencil on the family tab to make it quicker and easier to update family roles.

REFUSED REFUNDS IMPROVEMENT
Submitted by Tracy @ Lucky Shots Pickleball
We made a small improvement here to show the REFUND REFUSAL reason as well as the REFUSED BY.

CHECK-IN STATUS COLOR CODES
Submitted by Beverly @ Pickleballerz
Now you can change the colors of your check-in statuses for cleaner delineation.

CHECK-IN KIOSK IMPROVEMENT
Submitted by Curtis @ Bellevue Badminton
Kiosk time frame can now be set to Check-in minutes before a reservation instead of just by the hour.

MEMBER GROUP DEFAULT SORT
Submitted by Riley @ Saddlebrook Tennis
Now on the Member Group settings, there is a setting to control the default sort.

Check out this quick video highlighting this week's new release!

MEMBERSHIP AGE RESTRICTIONS

Idea Submitted by Moore Park Tennis

We are happy to announce that you can now restrict membership subscriptions by AGE. This really helps when you want to offer a "Senior" or "Junior" membership. This is also a great way to prevent "aged" out family members from being added to a family membership. Just edit a membership and click the "Restrict by Age" option.

MEMBER REPORT - AGE

• Added Age filter to search members within a specific age range.
• Added "Age" as a report option.

AUTO REGISTRATION FROM THE WAITLIST IMPROVED

We added a setting - "Allow Family Members to be Individually Registered from Waitlist". This setting (when checked) will allow one family member on the waitlist to be registered instead of skipping over and waiting for slots for all family members. Keep in mind, the first family member added to the waitlist will have priority.

PENDING REFUNDS IMPROVEMENT

We now default pending refunds to the last 30 days. We also added a date bar so you can search through specific dates.

TRANSACTION LIST PERFORMANCE IMPROVEMENT

Now when running a Transaction List report, the system will not run the report on a filter change. This will allow you to set all parameters instead of waiting for the report to load for each change.

CUSTOMER IDEAS RELEASED!!

We 💗 customer ideas. Thank you to those that have submitted your ideas over the last month. We would like to highlight some of our most recent ideas submitted that are included in this release.

• Highlight the day on the Member Portal Calendar
  Lonestar Pickleball
• Mass Clear of Signing Queue for Waivers & Disclosures
  Kim L, USTA National Campus
• Added Email button on Player Details to Email one player
  Swing Pickleball

NEW MEMBERSHIP REPORT

We have released a new report to make it easier to see historical membership changes.  You can now report on:

• Cancel Dates
• Start Dates
• End Dates
• Next Payment Dates

We plan on adding even more to this report in the near future!

OTHER REPORT IMPROVEMENTS

• Added a "Total Paid" to the Member Report
• Added a "First Visit Date" to the Member Report. 

IMPROVED SCHEDULER PERMISSIONS

Now you have full control over which scheduler(s) you allow your sub-admins to access

PAYMENT TYPES ACCESS (submitted by Chris @ Winning Touch Tennis)

Now you have full control over which PAYMENT TYPES you want to allow on the platform.

CANCELLATION POLICY BY COURT TYPE (submitted by John @ Olde Providence Racquet Club)

You can now override your cancellation policy by Court Type

REGISTRATION START DATE (SPECIFIC DATE)(submitted by Julie @ RPTC)

You can now set a specific date your event begins registrations instead of having to count backwards.

ADDED OPTION FOR FREE HOURS PER MONTH (submitted by Britton @ The Kitchen PB)

Now instead of just allowing X free reservations per month, you can base this based on "hours"

MORE CUSTOMER IDEAS RELEASED!!

We 💗 customer ideas. Thank you to those that have submitted your ideas over the last month. We would like to highlight some of our most recent ideas submitted that are included in this release.

• Show who initiated the refund on pending refunds - Kim L., USTA National Campus
• Convert Dynamic Group to a Static group - Moore Park Tennis Club
• Exporting of POS Items - Angeline S., Wolverine Pickleball
• Changed NOREPLY@CourtReserve.com to Notifications@courtreserve.com - Brian S, Saddlebrooke Tennis

ATTENDANCE TRACKER (New Add-On)

We super excited to announce our brand new “Attendance Tracker” add-on! 

This add-on is for those organizations who want to track daily attendance of players walking into and attending your facility. Please note this feature is not tracking check-ins, just simply marking players as attended so you can track foot traffic and report on attendance trends at your organization.

Use Cases:

• You want to track foot traffic at your organization.
• You want to track trends on what days/times are the busiest at your facility.
• You want to see the player/members that are attending the most.
• You need to track the player/members that attended on a certain day/time

Please check out the FULL ARTICLE for more details.

RECURRING FEES

Now you can post any number of recurring fees on a player/member's account.  This is great for monthly fees such as ball machines or locker rentals. Recurring fees can have their own revenue category mapped for accounting purposes and even be mass assigned at the membership level.  Recurring fees can also be setup at both the individual and/or family level and be setup at different frequency levels such as Monthly, Yearly, etc. Proration is also fully supported with Recurring Fees.

Check out a FULL DEMO here of this new feature!

CUSTOMER IDEAS RELEASED!!

We 💗 customer ideas.  Thank you to those that have submitted your ideas over the last month.  We would like to highlight some of our most recent ideas submitted that are included in this release.

• Show the Waitlist Count on the Court Sheet with a quick way to view and add to the event - Debra R., USTA NYC
• Allow events to be scheduled outside of normal business hours - Beverly R., Pickleballerz
• Adding Member/Player # to the Event Registrant List - Carole W., Burning Tree CC
• The ability to export the System Users to excel - Katie W., Sun City Festival PBC
• Increase font in generated emails - Kurt S., Progreso Pickleball
• Age added to Event Attendance/Detail Reports - Caryn V., Evergreen Tennis
• Show total selected court count when adding/editing event courts - Kim L., USTA National Campus
• Setting to hide email on Invoices - Brooks L., Lexington TC
• Ability to export the Event List to Excel - Debra R., USTA NYC

SUB-ADMIN SETTING TO ONLY ALLOW SAME DAY BOOKING

This setting has been added to restrict sub-admins making reservations to TODAY only.

COURT TYPE & COUNT FILTER ADDED TO MEMBER REPORT.

Now when running a member report, you can specify a Court Type or Court # to report only the player(s) that played on a specific court type or group of courts.

RESERVATION REPORT UPDATE

Now when running a reservation report, you can filter on a specific day(s) of the week.

ABILITY TO REVERT A BALANCE REFUND

Now, users, are able to revert a balance refund as long as the member doesn't have an outstanding balance. This will greatly help when a member/player wants to receive a credit card refund when you've already processed the refund.

SALES SUMMARY UPDATE

Now when running a Sales Summary, we changed to NOT load the report on every filter change, and instead added a new RUN REPORT button to improve performance.

WAIVER UPDATE - NEW OPTION TO MAKE A WAIVER DATE SPECIFIC

Updated the waivers to add a new option that would allow you to set up a liability waiver based on YEAR.

SETTING TO PREVENT SUB-ADMINS FROM EDITING A RECURRING RESERVATION SERIES

A new permission has been added to prevent sub-admins from inadvertently updating/deleting an entire series of recurring reservations.

SETTING TO REQUIRE A COURT ON THE ADMIN SIDE WHEN ADDING LESSONS

A new setting at the Lesson Type has been added that will require a court to be added when a system user is adding a lesson.

QUICK RESERVATION LOCK-OUT PERIOD

This setting is to allow users a 5-min lock-out period after making a reservation to add their players. This works great if you are a club with a busy reservation period that needs something to alleviate the frustration of users not getting a reservation due to the time it takes to add all other players to their reservation.

ABILITY TO MAKE A MEMBER CUSTOM FIELD READ-ONLY IN THE MEMBER PORTAL

A new setting has been added at the custom field level to show a custom field to a member/player as VIEW/READ ONLY.

MEMBERSHIP DAYS TO GENERATE BILLING CYCLE

We have updated a membership setting to allow the posting of dues up to 90 days before the due date.  This was previously set to 30 days only.

Today, we released a few small updates/enhancements.

New Booking Setting to Restrict Days in Advance setting to booking player member only
This feature will allow the organizations that do not want the additional player settings to come into play to be ignored when player(s) are being added to a Reservation.

Covid-19 Vaccination Tracking Improvements
- Added "Partially Vaccinated" status.
- Added a setting to include the vaccination status of players on the schedulers.

Improved Member Groups for your players on the Mobile App. Now all players are visible and rating has been added (if applicable)

System User Improvements
- Improved the System User area with "tabs"
- Added the ability to make a user INACTIVE. This prevents the user from logging in but still allows reporting.

Waivers & Membership Agreements

We are super excited to announce our newest add-on.  With this add-on, you will now be able to upload your own liability and membership agreements and collect electronic signatures.

Create custom signing rules to track when and how often your players/members have to sign

Players/Members will be prompted to sign:

Players will now be able to "digitally" sign the waiver and/or agreement:

View the history of when waivers were signed/agreed to in a player/member profile:

COVID-19 Tracking

For the organizations needing to track vaccination status for their players, you can now turn on COVID-19 Vaccination Tracking under General Settings.

This feature also includes the following:

• Setting to allow players/members to set their own status.
• Setting to allow players to upload a COVID passport.
• Changes to the Member Report to track
• New tab on Member Details to manage Covid-19 Vaccination status.

NOTE: This is a $5/month add-on.

CHECK-IN STATUSES

We have added the ability for you to introduce a check-in status to track check-in at a more granular level.

SPLIT FEES ACROSS PLAYERS

Admins/Sub-Admins now have the ability to split a court fee "equally" across all players on a reservation

This allows a Court Fee to be divided up easily among all the players without having to access a separate fee in the POINT OF SALE.

NOTE: This must be turned on in your general settings.

MEMBERSHIP SHORTCODES

Ability to assign a "short" code to a membership so that members can be easily distinguished on the schedulers.

On Events as well...

EMAIL PLAYER IMPROVEMENT

We have added a few new updates to the email player functionality:

• Ability to add additional recipient(s) by typing in email addresses
• Added an easy way to "copy" any system user.
• For events, added the ability to copy instructor(s)

SALES SUMMARY (REPORT) IMPROVEMENT

We have added a few new updates to the Sales Summary Report

• Added an option to run the Sales Summary Report in a "Detail" view.
• In this detail view, added the ability to see the Revenue Category as a column if applicable.

MEMBER (REPORT) IMPROVEMENT

We added some columns on the member report to report on reservation/event/lesson counts by members.

• Added an option to run the Sales Summary Report in a "Detail" view.
• In this detail view, added the ability to see the Revenue Category as a column if applicable.
• Child emails will now show the email of the first primary member in the family if not email is on the child account.

RESERVATION (REPORT) IMPROVEMENT

We added an option to list out each member on a reservation instead of grouping them all under one column.

When this option is unchecked, you will also now get the following columns: Player Name, Player Email, Player #

MOBILE UPDATES

Here are some additions we have added to the mobile app.

• Integrated the Waivers/Disclosure project to be able to present the waivers and electronically sign.
• Added the phone/email icons when viewing an event registrant list.
• Fixed the issue where withdrawing from an event withdrew all family members.
• Updated the Global Announcement view to render better in the app and match the web portal.